Overview

Refunds are only applicable under certain circumstances:

• Commission rejected due to aggressive/abusive behavior
• Cancellation of commission after payment

Non-returnable items:

• Models and accessories we had to buy for the project
• Fees associated with chosen method of payment

If you wait until we are in the late or final stages of creating your avatar before you cancel, only 50% of the purchase price will be refunded to you to compensate for the amount of time spent on the project.

Exchanges

If something is wrong with your package when you download it, please contact us as soon as you can. We will do everything within our ability to correct the problem and re-issue a new package to you.

Need help?

Contact Jarek or Alecia for questions related to refunds.